Where families bring fun to life! - Smyrna TN
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Shipping & Returns

Shipping Policy

Family Hobbies ships to all 48 Contiguous State addresses. Some restrictions apply based on destination and shipping method.

Shipping charges are displayed at the time of checkout.  Family Hobbies selects and may change default shipping carriers at any time with or without notice.

Free Shipping on orders over $100

Qualifying Orders:

  • Contiguous United States orders only
  • Shipped via Family Hobbies' choice of carriers and services (most orders will take 3-7 business days)
  • No guaranteed delivery date
  • Tracking numbers may not be available
  • Applicable on orders $100 or higher prior to taxes and fees
  • Contiguous United States shipments only
  • Available on in-stock orders only

$5.00 Standard Shipping on Orders Under $100

Qualifying Orders:

  •  Contiguous United States orders only
  • Shipped via Family Hobbies' choice of carriers and services (most orders will take 3-7 business days)
  • No guaranteed delivery date
  • Tracking numbers may not be available
  • Orders may not exceed $100 prior to taxes and shipping charges
  • Due to restrictions beyond our control, some items may not be allowed to ship standard. Please see Ground Only Shipments for details. We regret any inconvenience.

Ground Only Shipments

Lithium / Li-Po Batteries

Both rechargeable and non-rechargeable power sources, common in computers, cell phones, cameras, and other small electronic devices. If dropped, crushed, or short-circuited, these batteries can release dangerous amounts of heat and may ignite, and are dangerous in fires. Special regulations, with special labeling or marking requirements, apply to shipping these batteries by Ground and Air both domestically and internationally.

Due to these regulations, certain Lithium batteries may be restricted for sale to Alaska, Hawaii, Puerto Rico, Guam, Canada, and other International locations.

Due to the Watt-hour rating of the cell or battery, certain lithium batteries may be considered a hazardous or dangerous good item. Shipments requiring dangerous goods shipping documents are shipped via FedEx. FedEx Ground hazardous materials shipments may not be shipped to, from or within Hawaii or Alaska.

Returning Items

Prior to returning any order, please contact our Customer Service team for detailed instructions:

Phone: 615-355-0775

Email: cindy@familyhobbies.net

We want you to be happy with your purchases. So we go to great lengths to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 14 days under the following guidelines

Returns Policy

  • Returned merchandise must be in unused condition and in its original packaging.
    • Family Hobbies DOES NOT ACCEPT THE RETURN OF BATTERIES THAT HAVE BEEN CHARGED OR USED IN ANY WAY
    • The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise.
    • Radios must be returned with unmounted servos and switch harness.
  • When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included.
    • We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
    • ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
  • Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
  • Returns sent COD will not be accepted.
  • Family Hobbies reserves the right to charge a 15% restocking fee on any merchandise returned for credit.
  • Certain manufactures handle defective items and will not allow a return to Family Hobbies. You will be notified when you contact Customer Service if this applies to the item you have.